FAQ: Frequently Asked Questions


1. How do I track my order?

Once your order is shipped you will receive a shipping confirmation via email. If you need help tracking your order please email customerservice@bunniesbythebay.com or call 877-467-7248. Please have your order number available.

2. How do I create an account?

Click here to create your customer account. Once your account has been created you can save your shipping and billing information for fast and easy ordering, and you can also view past purchases.

3. How can I view my past orders?

You must create a customer account to view past orders. If you do not have an account our customer service team will be happy to email you your past orders. Please email customerservice@bunniesbythebay.com or call 877-467-7248 for help accessing your past orders.

4. How do I sign up for emails?

Visit the Email Sign-Up page to sign up for regular news and offers, and to enter to win a free buddy blanket!

5. How do I order gift wrap?

Click here to order gift wrap or you can add gift wrap to your order at checkout.

6. I can’t find the item I am looking for, how can I search for it?

Please use our search bar at the top of the website using keywords like product descriptions or character names to locate an item. If you still cannot find the item you are looking for please email or call our customer service team: customerservice@bunniesbythebay.com or call 877-467-7248.

If you are looking to replace a lost lovey that is not in our current line please visit our Replace a Lost Lovey information page. 



1. What method of payment do you accept?

We accept the following forms of payment :

Credit Cards: Visa, Mastercard, American Express, and Discover.

- Gift Cards: Bunnies By The Bay Gift Cards

2. Will you charge sales tax on my order? 

If you’re shipping your package to Washington State, New Jersey, or Canada you will be charged sales tax.

3. How do I use my gift card?

Please add your gift card code at checkout in the box that says “Use Gift Certificate” located below your product selections in the shopping cart.





1.      Please review our shipping policies here.

2.      Please view our return policy here.

3.      For international shipping, our shipping fees cover duties and taxes.



1.      How do I use a promo code?

 At checkout please type your promo code in the text box that says “Use Coupon Code” and click “Apply”. You will see the coupon has been applied below your subtotal. Coupon codes cannot be applied during special sale weekends, combined, or used more than one time.

2.      Can I use an expired promo code if I miss a sale?

Promo codes are only valid through their expiration date. For a list of our active coupons, visit our Bunnies By The Bay Coupons page.  



We offer personalization on a selection of products at a $10 charge per item. These items include Buddy Blankets, Bye Bye Buddies, Silly Buddies, Nibble Bunnies, Ear-Resistible Teethers.

Personalization takes 1-2 business days. There are three fonts options, Script, Classic & Bookworm to choose from. We can embroider up to two lines with ten characters per line. 



If you're looking to replace or buy a backup security blanket or friend for your child and you are not able to find it on our site: 

  • Check our store locator and see if a store near you has one in stock
  • Search Google for other websites that may be selling the item you'e looking for
  • Still not able to find it? Contact us and inquire about getting a custom item made at our workshop.



We are happy to make a custom security blanket or friend for you, provided we have the fabric on hand. Please visit our custom made, lovey replacement page for more information: Replace a Lost Lovey



Items that can be machine washed and dried with low heat: All Buddy Blankets (except for Rutabaga and Kiddo), Bye Bye Buddies, Silly Buddies, Knotty Friends, Jammies, Ear-Resistible Teether (Ears only), Rattles, Bunsies, Socks, Bibs, Knotty Gowns, Swaddle Blankets, Hooded Blankets, Binkies



If you have questions about collectible bunnies, we are able to help you with the name of your collectible and possibly the year it was made. We are not able to help you establish value for the collectible. You will need to check comparitive websites.



Please read our terms and conditions here.



Please read our privacy policy here.



Click here to view our testing documents.