We are delighted to offer quick like a bunny shipping, with orders that are placed before noon on business days shipping same day in the most cases. Because of this we ask that any order corrections must be made within two hours of orders placement, and we are not able to accommodate order adjustments (additions or subtractions to orders) unless there are extenuating circumstances and customer service is contacted immediately upon order placement. 

We suggest that when sending a gift you give the recipient a "heads up" that a special delivery is on the way so they can be on the lookout. Once the package leaves our warehouse we have put our trust in our shipping partners, and once it is delivered to you or your recipient we trust that it was received and is Giving Glad Dreams.

Once your order is shipped you will receive a shipping confirmation via email. If you need help tracking your order please email customerservice@bunniesbythebay.com or call 833-251-1266. Please have your order number available.

Click here to create your customer account. Once your account has been created you can save your shipping and billing information for fast and easy ordering, and you can also view past purchases.

You must create acustomer accountto view past orders. If you do not have an account our customer service team will be happy to email you your past orders. Please emailcustomerservice@bunniesbythebay.comor call 833-251-1266for help accessing your past orders.

Visit the Email Sign-Up page to sign up for regular news and offers!

Click here to order gift wrap or you can add gift wrap to your order at checkout. Occasionally, substitutions on tissue paper and ribbon will be made and may defer from those shown. 

Please use our search bar at the top of the website using keywords like product descriptions or character names to locate an item. If you still cannot find the item you are looking for please email or call our customer service team: customerservice@bunniesbythebay.com or call 833-251-1266.s.

Yes, you can! While we do ship internationally, we also have international partners who stock Bunnies By The Bay:

Bunnies By The Bay is proud to partner with many fine international distributors and retail locations.  If you are interested in purchasing our products outside of the USA, please contact one of our trusted international partners.

For inquiries beyond our current international distributors or information on becoming an international distributor please contact customerservice@bunniesbythebay.com for more information.  Please make sure to provide the country you are interested in transacting business and your company’s website.  

Country:   Australia & New Zealand

Company:  Jasnor

Point of Contact:  James Thurlow;  Sales@jasnor.com

Website https://www.jasnor.com.au/

Country:   England & Ireland

Company: Deva Designs

Point of Contact:  Andrew Maddock-Neill   BBtb@devadesigns.co.uk

Website https://www.bunniesbythebay.co.uk/

Country:   European Union

Company:  Kleine Giraf

Point of Contact:  Lizzy Berger:  info@kleinegiraf.nl

Website:  https://www.kleinegiraf.nl/en

Country:   China

Company:  Bunnies By the Bay- China

Point of Contact:  Contact via Bunnies By The Bay -China Website

Website:

 https://haiwantu.world.tmall.com/

https://shop454026402.world.taobao.com/?spm=pc_detail.29232929.shop_block.dshopinfo.531c7dd6gwwttL

Visit us:    Find Bunnies By The Bay at FAO Schwarz in the China World Mall

Country:   Japan

Company:  Bunnies By the Bay- Japan

Point of Contact:  Contact via Bunnies By The Bay -Japan Website

Website https://www.bunniesbythebay.co.jp

Country:   Singapore

Company:  Ben Jr Concept

Point of Contact:  Colleen NG   Info@benjrconcept.com.sg

Office:  +65 900 168 42

Country:   Chile

Company:  Nina Herrara

Point of Contact: Pablo Zabala  https://centrodeayuda.ninaherrera.cl/hc/es-419/requests/new

Website:  https://www.ninaherrera.cl/

We accept the following forms of payment :

- Credit Cards: Visa, Mastercard, American Express, Discover, JCB, Diners Club, and Elo.

- Gift Cards: Bunnies By The Bay Gift Cards

- Payment Partners: Google Pay, Apple Pay, Paypal, Shop Pay and AfterPay and Alipay - please note that with these forms of payment you will redirected to their site to complete your purchase on your account. You much have an already created account with these partners to use this form of payment. 

We charge taxes in Washington state as well as additional states where economic nexus has been achieved. For further information please contact customer service.

Please add your gift card code at checkout in the box that says “Use Gift Certificate” located below your product selections in the shopping cart.

We’re happy to process a return for purchases that don’t meet your expectations, and since we know that gifts for new babies may be purchased weeks or months in advance of the birth date, we provide up to a year after the date of purchase to submit your return with a copy of the original or gift receipt. Read more here.

Please review our full shipping policies here.

For international shipping options please first visit our list of International Partners here. When ordering from the US, our shipping fees cover duties and taxes.

We offer In-Store Pickup at our Flagship Re-Tail Sales store, located at 710 1st St. La Conner, Washington. Please choose this option at checkout. Processing time will generally be within 24 hours unless a personalization has been requested, which may add an additional business day to complete. When your order is ready to be picked up you will receive a confirmation message. Please do not arrive before you have received this message. Please have this confirmation with you when you arrive. Pick up is only available during business hours. 

Once packages leave the Bunny Warehouse in Anacortes or LaConner, WA we entrust our shipping partners UPS and USPS to provide service and delivery as stated with our terms of agreement. We do not have full control of their services, but will always do our best to help our customers. If you are experiencing a problem please contact our 24-carrot customer service team and we will assist you or direct you to the proper shipping partner for questions and concerns. For specific shipping and delivery questions please reach out to the carrier service for updated information.

At checkout please type your promo code in the text box that says “Use Coupon Code” and click “Apply”. You will see the coupon has been applied below your subtotal. Coupon codes cannot be applied during special sale weekends, combined, or used more than one time. Gift Sets, Gift Wrap and Custom Embroidery are not eligible for additional discounts unless specifically stated in the promotion. Promotional coupon codes and Bunny Rewards point redemptions are unable to be combined.

Promo codes are only valid through their expiration date and cannot be applied retroactively.

We offer personalization on a selection of products at a $12 charge per line. Personalization takes 2-3 business days. Please view our custom embroidery page for more details.

Products with Personalization are Non-Refundable

Please note: on products where the embroidery is on the ear, we embroider through all layers of fabric so there will be a "back side" of the embroidery on the opposite side of the name. See below for an example.

If you're looking to replace or buy a backup security blanket or friend for your child and you are not able to find it on our site: 

• Check our store locator and see if a store near you has one in stock
• Search Google for other websites that may be selling the item you'e looking for
• Still not able to find it? Contact us and inquire about getting a custom item made at our workshop or visit our replace a lost lovey page. 

We are happy to make a custom security blanket or friend for you, provided we have the fabric on hand. Please visit our custom made, lovey replacement page for more information:Replace a Lost Lovey

For a complete guide to the proper care of keeping of our products please click here.

For a guide to the care of face masks please click here.

Our products are handcrafted in our own workshop in China, where most of our artisans and seamstresses have worked for us for over sixteen years. In some cases we have three generations from one family and we do consider our workshop members family.

Our staff in China as well as in other parts of the world are treated fairly and paid well according to any global standards. Our factory is audited by internationally recognized services for safety and compliance to relevant government standards.

We are proud of our team.

Our product safety is of the utmost importance to us. Our products are made to go in the hands of babies, and we take that very seriously. We create products with hand-embroidered features instead of plastic eyes for safety.  All of our products meet or exceed the standard for babies' product safety.  We are happy to provide a copy of all testing certificates upon request, please contact us  for more information. 

Please remove all hangtags and plastic packaging before giving products to babies and children. 

Please note that the academy of pediatrics states the a lovey, blanket or stuffed animal should not be left with a child unattended until they are 12 months of age. For more information on introducing a lovey to your child please read our blog.

If you have questions about collectible bunnies, we are able to help you with the name of your collectible and possibly the year it was made. We are not able to help you establish value for the collectible. You will need to check comparitive websites.

t’s important to keep your internet browsers up to date. Byupgrading your browsers to the latest versions, you can take full advantage ofour online features and keep your computer more secure. Find your browser onthe list below and follow the instructions for updating or installing thelatest version.

Chrome:

The Chrome browser is developed by Google.

https://support.google.com/chrome/answer/95414

Firefox:

Firefox replaces the original Mozilla browser.

https://support.mozilla.org/en-US/kb/update-firefox-latest-release

Edge:

Edge is Microsoft’s latest browser, which replaces InternetExplorer.

 https://www.microsoft.com/en-us/edge?form=MA13FJ

Internet Explorer:

Internet Explorer is an older browser which works on earlierversions of Windows. You may be better off upgrading to Microsoft Edge (seeabove).

https://support.microsoft.com/en-us/windows/run-the-latest-version-of-internet-explorer-11-ea628df4-50ce-8019-f9f4-468e39685cea

Opera:

Opera works on many operating systems, from desktop tomobile and Windows to Mac!

 https://www.opera.com/

Safari: 

Safari is the most popular browser for Apple desktops and mobile devices.

https://support.apple.com/en-us/102665

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