orders & shipping information

See below for answers to your questions about ordering & shipping! Still have questions?

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IN STORE PICK UP:

We offer In-Store pickup at our Flagship Re-Tail Sales Store, located at 710 1st St. La Conner, Washington. 

 

Please choose this option at checkout. Processing time will generally be within 24 hours unless a personalization has been requested, which may add an additional business day to complete. Please note that all order must be picked up within 3 business days of order placement. 

 

When your order is ready to be picked up you will receive a confirmation message. Please have this confirmation with you when you arrive. 

 

Please note that our store hours are Tuesday -Sunday 10:00am -5:00pm & your pickup window will fall within that time.

 

IMPORTANT SHIPPING REMINDERS:

Orders placed by 12:00 PM PST Monday - Friday will be processed that same day with the exception of orders containing custom embroidery. Orders placed on Saturday and Sunday will be processed the following Monday.

We ship via UPS and USPS to the lower 48 states with the following shipping services and fees: (Please note delivery estimates are reflected in business days)

 

Flat Rate: Economy (3-10 days depending on shipping zone): $9.95, free on qualifying orders

Flat Rate: UPS Ground (3-7 days depending on shipping zone): $12.95, $3.00 on qualifying orders

Expedited: UPS 2nd Day Air (2 days depending on shipping zone): $19.95

Please note extra processing time is required for embroidery orders. Example: If a non-embroidery order is placed Monday at 10:00am PST it will ship same day and be delivered on Wednesday. If it is placed at 1:00pm PST Monday it will be processed Tuesday and Delivered Thursday.

Next Day Air: UPS Next Day Air: Next Business day: $29.95

Please note extra processing time is required for embroidery orders. Example of processing and delivery timeline: If a non-embroidery order is placed Monday at 10:00am PST it will ship same day and be delivered on Tuesday. If it is placed at 1:00pm PST Monday it will be processed Tuesday and Delivered Wednesday.

 

Shipping to Alaska and Hawaii will be done through USPS Priority Mail  with a $19.95 flat rate fee

All Orders shipping to APO/FPO are shipped free of charge using USPS. Delivery time will vary. 

International Shipping Fees: Most International Fees vary by country and may include VAT charges. Shipping to EU locations is not available at this time. 

Shipping to Australia is a flat rate fee of $89.95. This price includes all associated fees and taxes.

Shipping to Canada is a flat rate fee of $59.95. This price includes all associated fees and taxes.

Please visit our International Partners Page for more information on trusted retail and distribution partners worldwide. 

Free shipping offers and promotions apply to US lower 48 states only, and utilizes economy shipping options. Some exclusions may apply.

Once packages leave the Bunny Warehouse in Anacortes or LaConner, WA we entrust our shipping partners UPS and USPS to provide service and delivery as stated with our terms of agreement. We do not have full control of their services, but will always do our best to help our customers. If you are experiencing a problem please contact our 24-carrot customer service team and we will assist you or direct you to the proper shipping partner for questions and concerns. For specific shipping and delivery questions please reach out to the carrier service for updated information.

 

RETURNS

Bunnies By The Bay is delighted to process a return.  Please note the rules which apply to returns:

  • Returns must be on full price or promotional merchandise.   This does not include Sale/Clearance merchandise.
  • Please include your receipt with a return.
  • Goods must be returned in new condition.
  • Shipping fees are non- refundable.

If you do not have a receipt to accompany a return, we are happy to exchange or apply credit in the value of what the item is currently marketed

Purchases on sales items are final. View our full return/exchange policy

 

COUPONS AND SPECIALS

Coupons and specials cannot be combined. 

 

PERSONALIZATION

Please allow 1 - 2 business days for Personalization services.

 

GIFT WRAP

Gift box sizing: Extra Large Box: 15 x 12 x 6, Large Box: 15 x 11x 4.5, Small Box: 10 x 9 x 4, Extra Small 9 x 7 x 2.5. Your order will be gift wrapped to accommodate your order size. Some items will not fit in our gift boxes, if you have an item that will not fit our sales department will contact you.

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Frequently asked questions

Curious about our products, shipping or ordering? Visit our FAQ page for more information!

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