At Bunnies by the Bay, we produce lovies and toys intended to last. We stand behind the quality and care that goes into our products. Because of this, we offer a 100% Satisfaction Guarantee.
We’re happy to process a return for purchases that don’t meet your expectations, and since we know that gifts for new babies may be purchased weeks or months in advance of the birth date, we provide up to a year after the date of purchase to submit your return.
We can offer a refund for your purchase, or if you’d like to choose a different gift, we can also offer credit toward another purchase. The choice is yours.
Please ship your item for return to:
Bunnies by the Bay
Attn: Customer Service/Returns Department
3115 V Pl
Anacortes, WA 98221
Once the return has been received, please allow up to 5 business days for processing.
If you don’t have a receipt for your purchase, we can still accept your return for exchange or apply credit toward another purchase.
All purchases on sales items are final.
You can contact us for further assistance at:
Thank you for letting us help you Give Glad Dreams!
FREE Economy shipping on orders over $50.00!
Economy: 3-10 business days: $5.00
UPS Ground: 3-7 business days: $12.95
UPS 2nd Day Air: 2 business days: $24.95
UPS Next Day Air: 1 business day: $29.95
We accept returns within a year from the date of purchase! Returns are processed within 3-5 days of receipt, and we can provide a refund, an exchange, or credit toward your next purchase.
- Bunnies By the Bay
Amazing customer service!
Wonderful company! My dog chewed up my first Elsie doll that I purchased immediately after finding out we’re having a girl (after 4 boys). I was completely devastated but someone in customer care took great care of me and extended a free shipping discount and another discount on my 2nd order. Love this company and their great quality products!
besides fast shipping, I'm always delighted on the quality of these products.
Elsie Pretty Girl
This is the most beautiful and special doll!!! Kayli with Bunnies By The Bay helped make it so special for my nieces first birthday! The packaging is so thoughtful and the message behind Else is timeless. Thank you!