At Bunnies by the Bay, we produce lovies and toys intended to last. We stand behind the quality and care that goes into our products. Because of this, we offer a 100% Satisfaction Guarantee.
We’re happy to process a return for purchases that don’t meet your expectations, and since we know that gifts for new babies may be purchased weeks or months in advance of the birth date, we provide up to a year after the date of purchase to submit your return.
We can offer a refund for your purchase, or if you’d like to choose a different gift, we can also offer credit toward another purchase. The choice is yours.
Please ship your item for return to:
Bunnies by the Bay
Attn: Customer Service/Returns Department
3115 V Pl
Anacortes, WA 98221
Once the return has been received, please allow up to 5 business days for processing.
If you don’t have a receipt for your purchase, we can still accept your return for exchange or apply credit toward another purchase.
All purchases on sales items are final.
You can contact us for further assistance at:
Thank you for letting us help you Give Glad Dreams!
FREE Economy shipping on orders over $50.00!
Economy: 3-10 business days: $5.00
UPS Ground: 3-7 business days: $12.95
UPS 2nd Day Air: 2 business days: $24.95
UPS Next Day Air: 1 business day: $29.95
We accept returns within a year from the date of purchase! Returns are processed within 3-5 days of receipt, and we can provide a refund, an exchange, or credit toward your next purchase.
- Customer service
- Bun Bun
This was an emergency replacement for a bunny my grandmother bought for our 18mon old a few months ago. It was her favorite thing in the world. We had gone to our local store and as we were shopping she must have dropped it. The original is just like the one we bought as a replacement, although the original did not have rosy cheeks or polka dots. Just pink body and white head. We unfortunately could not find it online, but we found this one. When I placed the order I was concerned about it not being the same and how long it would take to recieve, in order to calm my daughter. But to my pleasure you guys made and shipped it in no time at all. We are very pleased with the customer service and care you all provide. I can tell she misses the original bunny, but this one is her new best friend. Thank you!!!
My granddaughter absolutely loves this little bunny! She doesn’t sleep without it. When she awakens, she finds her lovey and goes back to sleep.